The biggest problem in this Chinese company that has garnered globally that its customer service is not good. The product is made for the customer and if the customer is facing a problem so definitely the production rate will also be lowered. OnePlus phone has often been great but after purchasing, to deal with the fault or any repair is the biggest challenge.
OnePlus is now building hype for its new phone by showing how much it cares for the customer need, by increasing the customer service department. The company has clearly expanded the number of staff in its customer service department. It now offers some multilingual support for the local market.
OnePlus has opened its repair centers in the US and Europe, which accelerates and handling the issues with devices on time. The company has announced that it will hold an open forum to listen to the customer concerns. Dubbed the Open Ears Forum, gives folk the opportunity to directly talk to the member of OnePlus.
It’s good for the company OnePlus addressing its historical weakness and improving it. If the customer wants something to salivate about with its regard to the OnePlus 5, the company’s newly announced partnership with camera experts DxO bodies well for improving one the critical factor for other modern smartphones.